Survey Says Affordable Internet Improves Life | Connected life

It’s more important than ever for families to have access to the internet at affordable prices so they can stay connected to family, friends, school and work and thrive in today’s economy. To expand access to the Internet, we are helping administer the federal government Accessible Connectivity Program (ACP) and provide financial aid to families in need.

To better understand the impact of Affordable Internet, Cox Communications commissioned a survey of over 2,000 of our Affordable Internet customers using the ACP and/or Cox benefit Connect2Compete (C2C), a home internet service designed for families with K-12 students. The results show an undeniable positive impact.

Closing the digital divide

Ninety-six percent of respondents said Cox’s Internet access had a positive impact on their family in general. Among the positive impacts, 93% of ACP and C2C customers say they are able to pay their bills on time more easily and 95% of C2C customers say it provides a way for their family to spend more time together.

Other key findings from the survey include:

  • About half of those surveyed are using home internet for the first time
  • 70% home internet credit to find a new job or a better job
  • Half said they got a promotion or pay raise
  • 90% said they or their children are now doing their homework
  • Half said they or their children can now enroll in college and apply for financial aid
  • Half said they were certified in a specific skill or trade
  • A third reported being a first generation college graduate in their family due to home internet

This research shows that our customers’ lives are better with access to an affordable home Internet connection. At Cox, we are committed to pursuing digital equity efforts to continue bridging the digital divide and improving the lives of more people.

Real lives, real impacts

Meet Anabel Santos. She is a Cox customer enrolled in the ACP benefit and a valued student at Arizona State University (ASU). Anabel is an active community volunteer who thrives educationally and stays in touch with her family using ACP and Cox’s C2C Internet service.

β€œThe $30 ACP credit gave us some extra cash to help with other living expenses, like groceries, gas, utility bills and textbooks,” Anabel said at a recent Cox event. “It’s also been a relief when it comes to my elderly parents who live in Florida.” Anabel and her sister can now help manage their parents’ lives from Arizona by logging in and assisting with their smart home devices like thermostats and cameras.

β€œThis allows us to assist them in using their devices and gives us peace of mind knowing that we can easily connect with them at any time,” said Anabel.

Using Cox’s cheap home Internet, Anabel is also working on a prototype for a final project in her engineering class. She and her classmates meet virtually on a weekly basis to conduct research, collect data, and work on a platform they hope to launch as a functional website designed to provide downloadable textbooks for students for free or at a reduced price.

By administering the ACP and providing affordable Internet access, people in the United States can thrive educationally and, like Anabel, do their part to help bridge the digital divide.

The power of private and public partnership

Cox is committed to digital equity, and to further that commitment, we continually work with the White House to further expand the ACP nationwide. We want more families to experience the positive impacts of affordable home internet. Bridging the national digital divide requires the support of public and private organizations to bring about far-reaching and lasting changes.

Since Cox’s partnership with the White House, ACP-eligible households have access to Cox’s 100 Mbps high-speed Internet service at little or no cost. Customers who qualify for the ACP likely also qualify for Cox’s other affordable Internet options, and with the $30 ACP credit, these home Internet services can be free or available at a significantly reduced cost.

To find out more about Cox’s commitment to digital equity and our portfolio of affordable internet options, visit