Affordable internet improves lives according to a recent survey

Half of the households connected to the Internet at home for the first time with an affordable offer

Customers Report Improvements in Education and Career Opportunities with Cox’s Affordable Connectivity Program (ACP) and Connect2Compete

ATLANTA And WASHINGTON, December 1, 2022 /PRNewswire/ — According to a recent Cox report, conducted by an external research firm, customers enrolled in the Affordable Connectivity Program (ACP) and/or using Cox’s Connect2Compete (C2C) service are experiencing significant positive their careers, their children’s education and the continuing education of the adults in their family.

Cox’s longstanding commitment to narrowing the digital divide began 20 years ago with Connect2Compete for families with K-12 children. Today, Cox proudly administers the federal government’s ACP program to provide financial aid to clients and recently launched a new, low-cost solution ideal for veterans, seniors, and Americans with disabilities called ConnectAssist. C2C and ConnectAssist customers can receive free internet when the ACP benefit is applied.

Main results of October 2022 report, which surveyed more than 2,000 customers, found:

  • About half are new to home internet
  • 70% home internet credit to find a new job or a better job
  • Half said they got a promotion or pay raise
  • 90 percent said they are now doing their homework
  • Half said they can now enroll in college and apply for financial aid
  • Half said they were certified in a specific skill or trade
  • A third reported being a first generation college graduate in their family due to home internet
  • 90% of Families Say Cox’s Internet Access Has Positively Impacted Their Children’s Education
  • Customers have used words like grateful, relieved, and blessed to describe the first time they had the internet

“Internet access at home is a vitally important service for obtaining a quality education and achieving one’s professional goals,” he said. Marco Greatrex, president of Cox Communications. “This research shows how our customers’ lives are improved by having an affordable internet connection at home. We are fully committed to our digital equity efforts and enabling more people to connect and thrive in today’s world.”

Of the positive impacts from Cox’s Internet access, 93% of ACP and C2C customers say they are able to pay their bills on time more easily and 95% of C2C customers say it provides a way for their household to spend more time together.

An ACP customer said, “I absolutely love it. I’m so happy to get a discount, it helps me tremendously as I’m a widow and live on Social Security.”

In addition, nine out of 10 ACP and C2C customers say Cox Internet allows their children to access educational resources, do homework and participate in remote learning, and allows adults in the household to better communicate with their child’s teacher.

“I couldn’t afford internet service before this opportunity,” said one Cox customer who uses the C2C service. “My daughter couldn’t do her homework and I couldn’t take her to the public library.”

The 2022 Cox Digital Equity Research Report was based on a survey of Cox clients enrolled in ACP and/or C2C services.

Learn about Cox’s accessibility program

Cox is committed to ensuring digital equity for families of all incomes and economic backgrounds in our communities. Whether it’s learning from home, working remotely or surfing the web, internet access is essential for all children and adults. Cox offers several affordable Internet programs to qualified families to keep our communities connected, as well as digital literacy training and discounted PCs. To learn more about Cox’s dedication to digital equity and explore convenient internet tiers, please visit cox.com/digitalequity.

About Cox communications

Cox Communications is committed to creating meaningful moments of human connection through technology. The largest privately held broadband company in America, we proudly serve seven million homes and businesses in 18 states. We are dedicated to empowering others to build a better future and celebrating diverse products, people, suppliers, communities, and the characteristics that make them unique. Cox Communications is the largest division of Cox Enterprises, a family business founded in 1898 by Governor James M. Cox.

SOURCE Cox Communications