More than 4.6 million Oi customers in MG will change operator

Sale of Oi’s assets should be closed this Wednesday. After that, migration will happen automatically

It is scheduled for this Wednesday (20) the closing of the sale of assets of the mobile phone sector of Oi. After this process, the operator’s 40 million customers in Brazil will automatically migrate to the other three giants in the sector – Tim, Vivo and Claro, winners of the auction held at the end of 2020. In Minas alone, there are 4.6 million of impacted consumers. The migration will happen gradually, according to the National Telecommunications Agency (Anatel).

The division of customers will be done according to the area code of the telephone line. For those who live in Belo Horizonte and in the Central region of Minas (DDD 31), the migration will happen automatically to Claro. In the capital alone, where Oi ranks second in the ranking of operators with the largest market share, behind only Vivo, more than 960 thousand customers are impacted.

In some cities in the area of ​​DDD 31, the operator is the leader. According to data from the specialized website Teleco for February 2022, in Santa Luzia Oi corresponds to 37% of the market, with more than 100 thousand users. In Vespasiano, the share reaches 41%.

In Minas, only DDD 32, from Zona da Mata, will not be with Claro. In this case, customers will automatically migrate to Tim.

According to Oi, all steps of the migration process will be disclosed through the communication channels – customers have already received messages that warn about the migration. The company also stated that nothing will be changed for customers after the migration is completed, because the contracts will be respected according to the term. Check out the operator’s FAQ here.

How are the other services?

Those who subscribe to other Oi products will not have to deal with changes, as the company kept its other assets, such as Oi Fibra, Oi Play and TV HD. In order to remain in the market after the judicial recovery, the company had to sell the mobile telephony assets (auctioned at R$ 16.5 billion) to keep the sectors connected to the internet and other services.

The sale of mobile telephony was necessary to pay for the million-dollar debt, after a judicial recovery process started in 2016. The debt exceeds R$ 65 billion, when the company’s annual gross revenue does not exceed R$ 40 billion. The list of creditors has over 60,000 names. To the market, the company stated that it is investing in cost reduction and operational efficiency.

Does migration affect the telecommunications market?

The migration of 40 million customers to the three giants in the sector should not have a major impact on the telecommunications universe at this time, according to engineer and professor at PUC Minas Luciano Assírio Bossi. According to him, none of the three operators should stand out in relation to the others when receiving new customers.

“I believe that slicing was much more based on revenue than the number of customers. There may be places where there aren’t as many customers, but where the revenue is better. We will continue for a while with the three operators, but after the entry of 5G we will have more options”, he says.

According to the professor, the question remains as to how Oi stands on fixed telephony in Minas, since the company has an important legacy from Telemar, a state-owned company sold in the privatization process of the late 1990s. “Telecommunications is a extremely profitable area. It will be strange if the company also gives up fixed telephony”.

“Oi will continue to operate normally in the other services in which it already operates: broadband with a focus on fiber optic internet, fixed telephony and pay TV. But if you are a customer of an Oi cellular plan, don’t worry: until all stages of the sale of Oi Móvel are completed, there will be no change in the relationship and provision of Oi’s services with its mobile telephony customers, whether they are natural and legal persons. Oi will keep its customers informed at all stages of the process until the sale of Oi Móvel is fully finalized,” said Oi.

The report contacted Claro about how the reception of DDD 31 customers will be and the operator stated that it should publicly manifest itself on the matter.

According to Anatel, a period of 90 days was determined “from the publication of the Acts that allowed the transfer of control to Telefônica, TIM and Claro, published on April 7, 2022, for the applicants to present to the Superintendence of Consumer Relations, for prior knowledge, a Communication Plan for consumers that includes the customer base migration process”.

Check out how many Oi customers there are in some of the main cities in Minas:

Belo Horizonte: 964,850

Betim: 108,389

Count: 39,785

Ipatinga: 140,187

Ribeirão das Neves: 118,722

Santa Luzia: 100,658

Vespasian: 60,883

TOTAL IN MINES: 4,680,933

Source: Teleco/ Anatel website


Who goes to Claro?

DDD customers 13, 14, 15, 17, 18, 27, 28, 31, 33, 34, 35, 37, 38, 43, 44, 45, 46, 47, 48, 49, 71, 74, 77, 79 , 87, 91, 92

Who goes to Vivo?

DDD customers 12, 41, 42, 81, 82, 83, 84, 85, 86, 88, 98

Who goes to TIM?

DDD customers 11, 16, 19, 21, 22, 24, 32, 51, 53, 54, 55, 61, 62, 63, 64, 65, 66, 67, 68, 69, 73, 75, 89, 93 , 94, 95, 96, 97, 99