A software update bug is causing serious issues with the Galaxy S20 series displays


Based on posts found on reddit, Twitterand On Samsung’s customer forums, it seems that some of those still using a Galaxy S20 series phone are having issues with their devices’ display. Some of these screens show thin vertical pink or green lines. Some of these posts indicate that the problem appeared immediately after a software update, while others indicated that the lines started showing up after their phone was out of warranty.
While some posts from device owners are new, others are from 2021. We told you that in July of last year Problems with the Galaxy S20 screens started appearing after about a year of use. At that time, one of the problems was a “green/white flickering” that appeared on the phone’s display. At least one Galaxy S20 owner had their display repaired by Samsung, but after another nine months, those experiencing the issue now may not have warranty protection and will have to pay out of pocket for any screen repair.

Some owners of the Samsung Galaxy S20 report that the display of their devices breaks

If Samsung tried to blame the phone owner and say that some sort of physical damage from a fall caused the problem, a user could point to the large number of identical complaints found on the forums above to show that too many Galaxy S20 users are reporting the exact same issue as the problem was caused by carelessness or an accident on the part of the device owners.

Some Galaxy S20 series owners are luckier than others. A Reddit user using the handle bananabanana9876 said: “Mine is still just over a month old so it’s still under warranty. I took it (to a) Samsung service store and they said they didn’t have a replacement part available so they would give me a full refund. I’m lucky (or unlucky) I guess.” The same Reddit subscriber suggested Galaxy S20 users not to install software updates on their Galaxy S20 phones.

The Samsung customer forum is full of complaints from Galaxy S20 series owners, some of whom explain how the problem with their display just appeared out of nowhere. According to a Galaxy S20 owner calling himself Hrufine on the Samsung Community Board: “I never thought it would happen to my phone. But yeah, today while I was watching YouTube, suddenly a green line appeared vertically in the middle of the screen. It was white for a while and then turned green.”

He adds: “I’m not sure what to do with this junk Exynos 990 heating phone now. At least the screen was good, but now this phone has no value. Samsung should address this issue.”

Software updates for the Galaxy S20 range seem to have triggered this issue

Messages posted as recently as last Tuesday, April 12th, will appear on the Samsung Community Board. And at least one user posted that their phone has two vertical lines on their phone. He also states that the problem started after a software update (which appears to be a similar factor found in many posts) and that a factory reset didn’t help, which must be alarming for those hoping for a solution to this problem.

One of our loyal readers using the name phone head, posted a comment on our story from last July, which we mentioned earlier in this article. He wrote just four days ago that a vertical line appeared on the left side of his Galaxy S20+ screen. He also had a problem with the screen of his Galaxy Note 9 after a software update.

He said that he was giving up his Galaxy S21 Ultra and that he would no longer be involved with any Samsung device. So far there has been no response from Samsung and when we hear from the company we will forward the response to you.

If you own a Galaxy S20 series handset and are having an issue with the device’s display, please write us a comment in the box below. Let us know what steps you took to fix the screen or get a replacement from Samsung.